Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Aztec Paradise. They explain the relationship between us and our users, the responsibilities we expect from account holders and the obligations we accept as an operator. By registering an account or using our services you agree to comply with these terms and any additional conditions that apply to specific promotions or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. We require accurate and up-to-date information when you register and at any time you are asked to confirm your identity. If you suspect unauthorised access to your account you must notify us immediately via the support channels listed in your account area. We may suspend, restrict or close accounts where we reasonably suspect breach of these terms, fraud or abusive behaviour.

Eligibility requirements

Only users who meet the minimum legal age and other applicable eligibility rules may open an account. We may refuse registration or restrict access where local law or our own policies prohibit use. Only one personal account is permitted per person unless we agree otherwise in writing. We reserve the right to request identity and residency documents to verify age and eligibility.

Acceptable platform use

Our services must be used in accordance with the law and these terms. You must not attempt to manipulate, abuse or interfere with games, tournament entries, promotions or the operation of the site. Any use of automated tools, collusion, or unauthorised data harvesting is prohibited. We may take action, including withholding winnings, cancelling bets or closing accounts, where we determine the platform has been used improperly.

General bonus and promotion rules

Promotions and bonuses are subject to their own terms, which form part of these Conditions. Bonuses may carry wagering requirements, time limits, contribution weights by game type and maximum bet restrictions while the bonus is active. We will state full requirements for each offer at the time it is made available. Failure to follow a promotion's terms may result in offers being voided and related winnings withheld.

Deposits and withdrawals

Payment methods, minimum and maximum amounts, processing times and any applicable checks are set out in our cashier section. We may require verification documents before permitting withdrawals. Withdrawals may be subject to identity checks and security reviews; these checks are for client safety and fraud prevention. Where applicable, we will process payments in the currency selected at registration or the currency shown in the cashier.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will investigate disputes and aim to respond promptly and fairly. Where we cannot reach agreement, we will provide information on any independent dispute resolution options that apply to the services you used.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, service features or operational practices. We will publish revised terms on the site and, where required, notify registered users. Continued use of your account after such changes constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using the service and close your account.