Contact Us
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. If you need help verifying your identity, checking a withdrawal or reporting a technical fault, we can assist. Use live chat for the quickest replies, or email and phone for full account support. Details are in the table below. Our staff aim to resolve routine enquiries promptly and can escalate payments or security matters to a specialist when needed and available across the site.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email backup) |
| General enquiries | [email protected] (email response within 12 hours) |
| Affiliate enquiries | [email protected] (partnerships team, typical reply 48 hours) |
| Phone | +44 20 3589 4721 (Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or matters that need documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. We aim to respond promptly, and providing accurate information helps speed resolution.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled faster, while more complex matters such as KYC checks or payment investigations may take longer depending on the issue and any required verification. We will keep you updated at each stage and provide an estimated timeframe once your request has been reviewed.
Feedback
We're keen to hear your thoughts on Aztec Paradise. If you spot anything that could be improved, such as site layout, game selection, promotions or payments, please tell us. Feedback is reviewed carefully and helps shape updates and fixes. Use the feedback form, live chat or email [email protected], and we’ll consider every suggestion to make the site better for UK players.