Privacy & Data Protection
This Privacy Policy explains how Aztec Paradise collects, uses and protects personal information when you use our online casino and related services. We take your privacy seriously and describe below what data we hold, why we process it and how you can manage your information.
Types of data we collect
We collect information you provide directly when registering an account, making deposits or contacting support, together with data gathered automatically during your use of our site and apps.
Personal data
This includes name, date of birth, email address, postal address, telephone number and identity documents provided for verification. We also record account credentials and any communication you send to us.
Technical data
Technical data covers IP address, device and browser details, operating system, cookie identifiers and activity logs. We use this information to maintain security, improve site performance and provide a consistent experience across devices.
Transactional and activity data
We keep records of deposits, withdrawals, payment method details, game activity, bet history and responsible-gambling tools you use. Transaction records are necessary for account management, fraud prevention and regulatory compliance.
How we use your information
Your data is used to create and administer your account, process payments, verify identity, prevent fraud, and provide customer support. We also use aggregated and anonymised data for analytics, performance monitoring and to improve our services. Where permitted, we may send service messages about your account and important updates.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, measure site use and deliver basic functionality. You can manage cookie settings through your browser; some features may require cookies to work correctly. Third-party providers may also place cookies for analytics and advertising purposes.
Data protection and storage
We implement technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal information is restricted to authorised personnel and trusted service providers who require it to perform their services. Data is retained only for as long as necessary to fulfil the purposes described or to meet legal obligations.
Your rights
You have rights to access the personal information we hold about you, request corrections, object to certain processing, and request deletion subject to legal and operational limits. You may also request a copy of your transactional data in a commonly used format where applicable.
Access, correction and deletion
To exercise your rights, contact our support team. We will respond and assist with verification steps before actioning requests. In some cases, we may need to retain certain information to comply with legal or regulatory requirements or to protect our legitimate interests.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners, analytics providers and other service vendors necessary to operate the service. We may also disclose information where required by law or to protect our rights and safety. Third parties process data under contract and are required to safeguard it.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via our website or by other reasonable means. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions or wish to make a request, contact our support team at [email protected].